Shipping policy

Deliveries are made usually during business hours on Monday to Friday; to ensure prompt delivery, If no-one is available to sign for the parcel, our delivery company will leave a contact card with instructions for customer to call their local depot. If the customer does not then call their local depot, the parcel is returned to us after a week - the cost of which will be passed on to the customer. It is your responsibility as a customer to contact your local depot to arrange re-delivery. If the parcel is returned to us and you do not wish us to re-send it, only the cost of the product minus the initial delivery charge and the return charge will be refunded. To re-send the parcel will incur a further delivery charge of £7.50. Please note that all orders must be signed for. Neither we nor our carrier will be liable for non-receipt of the goods. We will deliver to the address as you have entered it on the order. We cannot accept any liability for late or failed delivery if the quoted address is incorrect or incomplete. Please check the delivery address if you are uncertain. If you request a delivery to a business, we shall consider the delivery to be successful, if it is delivered to a reception area and signed for by a representative at that address. Delivery can take up to 15 days from the date we receive your order, although every effort will be made to dispatch earlier. Do not accept damaged goods. If goods fail to arrive after 7 days, please notify us at info@wonkyfoodco.com (Mon-Fri 9am-4.45pm). We do our best to secure delivery within 7 days of the date of your order, but shall not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. Please note that we can only deliver products to a UK address. We regret to inform you that we are only able to ship our products to addresses within the UK.